Today I spent several hours writing an email to our PD,who is in German, to tell him that we have difficulties in implementing some features of preview office document in our project. Within the email, a demo project was also attached to help her understand our situation of what we have done and what are easy or difficult to implemented for us. What supprise me is that PD abondoned several features which are hard to us.It is really reduced the pressure for us and win more time to fix the remaining defects.
So, when communicated with your custommer, who has limit to technique,a demo is really a power tool for the effectivity communication.
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